Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Delivering superior quality support without delay is our high priority, so that we backup each shared website hosting service plan with a 1–hour ticket solution warranty. When you share a ticket or send us an e–mail, our user customer assistance team will try all they possible can to give the most satisfactory resolution for your problem and to offer you help and advice in due time.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is delivered by a team of competent professionals who definitely are prepared to react to your request straight away. You can communicate with the tech support crew by opening a support ticket from your Web Control Panel or by posting us an e–mail. On working days, you can also contact us on the telephone or make use of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • If you need help while working within the Control Panel, you’ll be able to always just click the Help control key and find your concern in the group of articles or blog posts that will came up. We have as well turned many of the posts into video lessons. The catalogue of instructional videos will come up if you choose the Videos button present on the top right.