Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Solution Warranty

  • Our tech support Department is on–line round the clock to take care of all of your help tickets. Every ticket you send out to us is going to be solved within maximum 60 minutes. If your case demands aid from one of our administrators, we’ll forward the ticket to the technician on duty and will notify you that the case is under control.

  • Top quality support service

  • Top–class Client Help Service

  • We will be online for you around the clock to deliver guidance and client support and to help you with any difficulty that you could stumble upon whilst administering your virtual server. We can easily assist you with all pre–installed software packages, like your OS, server admin panel (based on the VPS type) and the Web Control Panel produced solely by us.

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Web Control Panel that is available free–of–charge with your VPS features an incorporated knowledge base. You will find a range of exhaustive how–to posts and a group of step by step video classes that present all the basic site supervision jobs. You can start using them by pressing the Help or Video keys in the upper right corner of each Control Panel section.