A ticketing system is the most popular channel of communication that hosting companies offer to their customers. It is usually part of the billing account and is the very best way to deal with a problem that takes some time to examine or that needs to be escalated to a system administrator. Thus, all responses provided by either party will be kept in the same place in the event that somebody else wants to work on the given problem and the info in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which means that you will need to sign in and out of at least two accounts in order to do some procedure or to reach the company’s help desk support team. If you want to administer several domains and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. Also, it could take considerable time for the provider to respond to your ticket request.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our shared website hosting service is not separate from the hosting account. It is part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any given time with only several mouse clicks, without the need to leave your hosting account. The ticketing system features a quick-search field, so you can track down virtually any trouble ticket that you have posted in the past, if you need it. Moreover, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to solve a particular problem before you actually open a ticket. The ticket response time is no more than sixty minutes, which implies that you can obtain quick assistance at any given time and in case our client care staff suggests that you should do something inside your hosting account, you can do it instantly without signing out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated servers, which implies that you won’t need a separate support platform to contact our client service team – you can do this on the spot in the event that you stumble upon a predicament. Posting a new ticket requires a couple of clicks of the mouse and finding an older one is just as simple. With our intelligent search functionality, you can quickly find any ticket that you have opened in the past. You can open a ticket at any given time since our client service staff members are available 24-7-365 and respond within the hour, even though it seldom takes that much to obtain help. With Hepsia, you will have everything in a single location and you can forget about having to log in and out of two or more platforms to solve a simple issue.