A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It is a very efficient way to receive some information about the hosting services or get some problem resolved since you are speaking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the lower possibility of mistakes when you exchange info such as usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you can do another thing while the representative examines the issue involved. What's more, you are able to join a live chat room from any computer that is connected to the world wide web, avoiding the phone rates that you'll have to pay when you are calling to a different country.
Live Chat Support in Shared Website Hosting
As part of the support services that we offer for all our shared website hosting service, you will find live chat support which is available every day, even on holidays. You will be able to get in touch with us regardless of whether you already own an account or not, considering that we can assist you with nearly anything, ranging from giving you common information regarding our services if you aren't a customer yet and you're interested in purchasing one of the packages, to helping you with setting up an email account in an email client. Part of the problems are more complicated and time-consuming, so you will need to employ the ticketing system that is incorporated into our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a few things.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we supply with our Linux semi-dedicated servers, you are able to get the the right answers for any questions you may have or get a lot of troubles resolved rapidly. The chat service is available every day, so that you are able to contact an agent even on weekends and holidays. If you are not sure which plan would be better for your web sites or if our revolutionary cloud hosting platform covers some system requirements, you may come on the live chat before purchasing anything. In case you are an existing customer, you'll be able to receive more details about account settings, billing issues along with various common technical issues you may have, let's say when you are unable to install an email account in a client on your computer. Our live chat will save you time and effort regardless where you are or when you get in touch with us.