If you ever experience a problem with your website and are incapable of coping with it yourself, ask the respective hosting company’s support team to assist you to get the website back online. A quick solution would be the best-case scenario, but many companies answer within twenty four hours and even more, particularly if you’re dealing with a hosting reseller. Even if your problem can be resolved swiftly, your website may not work satisfactorily or may not be reachable whatsoever for a long interval, so you may lose prospective customers as it is rather unlikely that anybody would be eager to come back to a site that is inoperational. In this light, you have to make sure not only that you can get in touch with your hosting company, but also that they can respond and help you in a well-timed manner. If a web application update doesn’t proceed as planned or you delete something unintendedly, for instance, the site should be fixed speedily in order to avoid lengthened downtime.
One-Hour Response Guarantee in Shared Website Hosting
If you’re using one of our shared website hosting service and you’ve got an enquiry or bump into some complication, you can get in touch with us 24/7 by submitting a trouble ticket or by sending an e-mail and we’ll make sure that you get a reply in less than 1 hour. In case the issue can be resolved, we’ll do it before we respond, while if there is something that you have to do on your end, we’ll supply you with all the needed info – what settings to check, what possible solutions to try out, etc. Typically, you’ll obtain an answer within only half an hour, which implies that waiting around for hours on end or even for more than 1 day to get assistance is something impossible. Our 1-hour response time guarantee is valid for any enquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support staff reps will be at your service at all times and they will answer any support ticket that you open through your hosting Control Panel within maximum sixty minutes. The response time is guaranteed no matter if you’ve got a general enquiry with regard to your semi-dedicated server or you chance upon some problem and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we’ll be there to help you, as we’re available 24x7x365 to tackle any technical, billing or general issue. In case you contact us about anything that’s within our capability, we will sort it out before we respond, which goes to say that you won’t have to wait for hours or days while the problem persists. In case there is something that you need to do on your end, we will give you the necessary information – what possible solutions to try out, what steps to take, etc.