There're lots of shared website hosting providers available, but the majority of them are resellers who have minimal resources, especially in terms of support. One of the ways to distinguish them is the option to reach the company over the phone. The level of support that you can get through this particular method of communication may vary based on the provider - some offer experienced phone support, while others offer common and customer support only since some matters are more time-consuming and it would be much easier to be resolved with a support ticket, especially if the situation needs to be escalated. Nonetheless, it's good to find that you can get in touch with your website hosting supplier since there are various small matters that can be managed efficiently and in a very timely manner with a telephone call, not mentioning that you'll be able to get more info for the services before you become a client.
Phone Support in Shared Website Hosting
We believe that having the option to consult with a live agent is rather important, for that reason we have three support lines worldwide (USA, UK and Australia) and you have the option to get in touch with us over the phone for fourteen hours a day. In case you consider getting one of our shared website hosting service, for instance, you can give us a call and find more about our services prior to ordering so as to be sure that we match all system requirements for your websites. After the order, you can call us about any sales and / or billing problems you may experience, or get any kind of general or basic tech info that you need. We've tried to find the perfect balance between phone and ticket support, so for solely technical matters you have to use our ticketing system, that will help you follow the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hours daily as a part of the support services for every single semi-dedicated server package that we offer. Since some issues are more complex and time-consuming, you may need to open a support ticket if you come across such an issue, but for all of your billing, general or small-scale tech issues you can always phone us and we will help you instantly in order to save you the time you will have to spend on opening a support ticket. Even if you do not have an account yet, you will be able to find out if you can host your internet sites on our state-of-the-art cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We have local phone numbers in the United States, the UK and Australia along with a global number, so you're able to call the one which is closer to where you live.