The accessibility to the customer and technical support that a shared website hosting company provides can tell you a lot about the services which they offer as well. In case you are allowed to use only email messages and tickets, you have most probably come across a reseller and not the hosting provider. If this is the case, you will probably have to wait for a few days so as to have an issue resolved as your reseller may not be checking their communication regularly or they may have to get in touch with the true hosting company for further assistance. When the provider offers different means of communication with quick response time which are available anytime, they're almost certainly the top provider, not only a reseller. Therefore you'll receive timely assistance and high quality support since they'll have direct access to the servers where your account will be created. Whatever the issue - sales or technical, it's always better to have the option to contact your website hosting company directly via your favourite method of communication.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for our shared website hosting plans are round-the-clock, which means that you can forget all about waiting for a couple of days to receive assistance. In case you aren't our client yet, you can call us, chat with a consultant or send an e-mail. If you currently have an account, you can open a support ticket in addition to the other three ways of contact. You can choose the most appropriate way to contact us depending on what your location is or the hardware you're using. We can help you for almost any webhosting-related question that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in such a case the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you're able to take advantage of our 24/7 technical support services even on public holidays. All of your websites will be available constantly and so will we. With numerous connection options, you can choose the easiest method to get in touch with us and inquire about our solutions in case you don't have an account yet, or request assistance if you're already our customer. You can give us a call, start a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have 1-hour answer time warranty, even though it hardly ever takes over 20 minutes to get assistance whatever the complexity of the issue. With our customer and technical support services, we'll be there for you every time you need us, not several days after that.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server from us, you will be able to contact us 24/7 for any server-related issue or fordifferent problems and / or questions associated with the pre-installed software the server comes with. If you haven't acquired a VPS server package yet, you can find out more information about our solutions by giving us a phone call or by using the live chat service. For more tech problems, you're able to send an email message or open a trouble ticket through your billing Control Panel and you will receive support within no more than one hour irrespective of the time of the day, even on weekends and holidays. The typical response time in most cases does not extend past half an hour. In case you'd like to have assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS package and our admins can help you with any set up or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we provide feature 24/7 support through different means of communication and with a one-hour max reply time guarantee. In case you want to find out more about the packages or you have various general or billing questions, you'll be able to call one of the local numbers that we have internationally or you could use our live chat support and speak to a live representative. For strictly tech issues which need some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to keep track of a specific matter. The response time for them rarely is more than half an hour, therefore you can forget all about having to wait for a whole day so as to receive help. The support service is available for any server-related matters, which includes the pre-installed software. When you need assistance for third-party apps, you can consider obtaining the Managed Services upgrade that we supply with all plans.